Patient Rights

Our Valuable Patients And Their Relatives

Welcome to Düzey Göz Medical Center. We aim to provide quality and reliable healthcare services in expert hands, and in high-tech facilities.  Ensuring your comfort during your treatment is our priority.

Patient Rights

1-Right To Benefit From Services

Every individual applying to our hospital (including our patients and their relatives) have the right to benefit from our services in a comfortable environment. We are obliged to respect social values, to protect dignity, security and peace. Discrimination based on culture, religion, language, race and sect is not tolerated by our institution.

Our patients have the right to be informed about the diagnosis and treatment opportunities offered by our institution and how to benefit from our services.

2-Right To Information And Consent

Our patients,

• Our patients or their legal representatives will be notified of any medical interventions recommended.
• The potential risks or benefits of each initiative.
• Alternatives to the proposed initiative.
• Our patients have the right to learn about the complications that may develop in absence of treatment, in an understandable language and method.
• Our patients have the right to receive a written copy of their medical records if they submit their request in writing.
• Our patients have the right to approve or refuse the treatment to be applied after being informed about issues such as the risk of serious side effects, risk of death, problems related to convalescence, and treatment outcome.
• If our patients exercise this right, they are deemed to have accepted that ‘consent’ has been given to the procedures to be performed.
• Patients who refuse the recommended treatment are not deprived of other care and treatment opportunities of the institution.
• Our patients have the right to receive information about the correct evaluation and treatment of the disease complained of.
• Our patients and their families (relatives) have the right to receive information about organ and other tissue donation.
• Our patients have the right to receive clear information about our mission.

3-Right To Recognize, Select And Change Personnel

Our patients have the right to learn the identities, duties and titles of the doctors, nurses and other health personnel responsible for their treatment. They can choose and change the relevant personnel.

4-Right To Choose And Change The Institution

Our patients have the right to choose and evaluate the health institution, provided that the procedures and conditions stipulated by the relevant legislation are complied with.

5-Right To Refuse And Stop Treatment

Except in legally mandatory cases and provided that the patient bears the responsibility for the negative consequences that may arise, the patient has the right to refuse or request the cessation of the treatment planned or being applied to him/her.

6-Right To Privacy

Our patients have the right to receive services in an environment suitable for privacy during the entire treatment process.

The health status, medical condition and all personalized information of all individuals who apply to our hospital are protected in a confidential manner even after death. This information of the patient can be disclosed upon the patient’s explicit consent or court order.

7-Right To Respect

Our patients have the right to be examined and treated in a respectful, compassionate and friendly environment at all times and under all circumstances, protecting their personal dignity.

8-Right To Request Consultation (Second Opinion)

Our patients have the right to call a consultant physician for diagnosis and treatment. The consultant physician recommends the treatment, but the patient’s primary physician approves the procedure.

9-Right To Fulfill Religious Obligations

Our patients have the right to freely fulfill their religious obligations regardless of religious differences, as long as it does not interfere with treatment.

10-Right To Security

Everyone has the right to be safe in a health institution and to demand this.

Necessary measures are taken by our hospital to protect the life and property of all visitors (including patients and their companions).

Appropriate protection measures have been taken for children, disabled individuals and the elderly (alone, in need of care, unaccompanied) in our hospital.

11-Right To Have A Companion And Visitor

Our patients have the right to have visitors or a companion in accordance with the procedures and principles determined by our hospital.

12-Right To Submit Complaints, Comments And Suggestions

Our patients and their families have the right to initiate, review, finalize and be informed of the outcome of the complaint mechanism in our hospital in case of violation of patient rights.

13-Rules And Practices Of Health Institution

Our patients have the right to be informed about the rules and practices of our institution.

14-Examination And Treatment Fees

Our patients have the right to learn the treatment expenses prior to treatment.  They can request receipt/invoice for the payments .